Frequently Asked Questions

Almost any unlocked GSM phone will work with SIMPLE Mobile. Over 1,500 different models of GSM phones are active on the SIMPLE Mobile network. However, we know that some phones work exceptionally well. To help you figure out which are the best phones for SIMPLE Mobile, we have put together an approved phone list which you can see here: www.mysimplemobile.com/Simple-Mobile-Phones-Approved.aspx.

Phones

If you already have an unlocked GSM phone and a SIMPLE Mobile SIM card, then you just need to get yourself a SIMPLE Mobile plan and activate your SIM card. You can buy a plan online here in the SIMPLE Mobile Shop or at a local dealer.

Buy a Plan

You can activate your SIM card and plan at myaccount.mysimplemobile.com/WSC/sm_activation.jsp.

Service

Our $40 Unlimited Nationwide Talk, International Text & Data With 250MB at 4G Speeds plan is our most popular plan. However, if you use your phone for data intensive activites such as streaming music or video, heavy web browsing, or downloading apps, you should consider the $50 Unlimited Nationwide Talk, International Text & 4G Data plan. For BlackBerry users, we offer the $50 Unlimited BlackBerry Nationwide Talk, International Text & 4G Data Plan.

SIMPLE Mobile Plans

Yes. As long as your device has this capability, you can send picture messages on SIMPLE Mobile. Some devices may require programming to enable picture messaging (MMS). You can find detailed instructions on phone programming here: www.mysimplemobile.com/Support-Center-Phone-Programming.aspx

SIMPLE Mobile products are available at over 10,000 retail locations across the United States. You can find your local dealer by using our online dealer locator. The Dealer Locator link is in the menu at the top of this page. If you prefer the convenience of buying online, you can purchase SIM's and Airtime on this website.

Find a local dealer

SIMPLE Mobile provides a variety of phone options that include the latest in mobile technology. You can choose from a large selection of the latest flip, QWERTY, BlackBerry and smart phones. You can view a complete list of phones and plan features that work on Simple Mobile here:
View Compatible Phones
View Available Features

Phone, Smartphone, 4G, 3G, GSM, Network, Service

Absolutely! If you already have an unlocked GSM phone all you have to do is check our approved handset list of over 180 models and we will set you up.

Click here to View Compatible Phones

Phone, My Number

You can ReUp online as well as at a local Authorized SIMPLE Mobile Retail location. Click on ReUP on the top menu and see all options to ReUp your plan easily online, or locally at your nearest dealer.

Re-Up, Minutes

Our plans include:

Phone

• $25 Unlimited 15 Day Nationwide Talk & International Text
• $40 Unlimited Nationwide Talk, International Text & Data With 250MB at 4G Speeds
• $40 Unlimited Nationwide Talk, International Text & Data With 250MB at 4G Speeds + $10 Unlimited ILD
• $50 Unlimited Nationwide Talk, International Text & 4G Data
• $50 Unlimited Nationwide Talk, International Text & 4G Data + $10 Unlimited ILD

BlackBerry

• $50 Unlimited BlackBerry Nationwide Talk, International Text & 4G Data
• $50 Unlimited BlackBerry Nationwide Talk, International Text & 4G Data + $10 Unlimited ILD

Data

• $25 750MB Wireless Broadband Plan
• $45 2GB Wireless Broadband Plan

Rates, Plans, No Contract

More places than you probably realize. Simple Mobile offers service across from coast to coast with no roaming or long distance charges. See our coverage map.

Coverage, Network, Service

No, SIMPLE Mobile provides free domestic long distance. If a customer would like to place international calls they can purchase an ILD Plan that will allow for international dialing.

Long Distance, International

Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation.

Porting, My Number

It can take anything from a few hours to several business days to move your existing mobile number to SIMPLE Mobile. It usually depends on the carrier you are moving your number from, however

95% of number transfer requests are completed within 48 hours. SIMPLE Mobile may need to request additional account information from you to complete the process, again depending on the carrier you are moving the number from. If your number is not active on Simple Mobile after two business days, please contact Customer Support to resolve the problem.

My Number, Porting, Switch to Simple

One of the best things about SIMPLE Mobile is that we do not require a contract for our plan. All customers must agree to our terms and conditions prior to activating the service.

Contract, Service, No Contract

Our plan does not require an activation fee. No silly rules apply here.

No Activation Fee, No Contract

Many of our handsets do not require manual programming. SIMPLE Mobile handsets are programmed automatically over the air. Approved Blackberry devices should download their service books upon activation. If you find you have a handset that requires additional programming, please refer to our detailed phone activation guide: Click here for phone programming section.

Phone Programming

Yes, unlimited SMS texting to people in more than 380 countries outside the USA is included in your Simple Mobile rate plan at no extra charge. Select the link below for details on which countries are served.

International Text Destinations

To send International Text Messages to destinations outside of the US that use 10-digit dialing, simply enter the 10-digit phone number of the message recipient as you would when sending a domestic text message. To send a text message to a destination outside of the US that does not use 10-digit dialing, you will need to include a "+" symbol, the designated country code, operator code and the cell phone number of the recipient.

International, Plan, Rates

To make international calls from the USA, first dial one of our regional access numbers - whichever is most convenient to you - and save it as a speed dial to your phone for later ease of use.

• Seattle, Washington (206) 607-1847
• Los Angeles, California (213) 232-8376
• Los Angeles, California (213) 477-1110
• Dallas, Texas (214) 530-5812
• Philadelphia, Pennsylvania (215) 360-3008
• Miami, Florida (305) 423-1218
• Miami, Florida (305) 938-0008
• NYC, New York (347) 751-0368
• Phoenix, Arizona (602) 753-0009
• Boston, Massachusetts (617) 603-0072
• San Diego, California (619) 858-2498
• Houston, Texas (713) 955-0005
• Chicago, Illinois (773) 345-5703
• Chicago, Illinois (773) 634-2019

When you connect to one of these numbers you will hear a welcome greeting and your account balance. Then, enter the number you are calling starting with 011, the country code and then the phone number. For example, to call a local number in Cancun, Mexico; dial:

011 52 998 - It's that Simple!

International, Calls, How to, Plan, Rates

Yes! SIMPLE Mobile now offers full BlackBerry BIS services for many popular devices of the last few years. Check our BlackBerry plan page for a list of supported devices.

Blackberry, BIS